Haven Detox – Worcester

Overall, this is one of the nicest mental health facilities you can go to. The facility itself is exceptionally clean and well-maintained. The staff and therapists truly care about their work and are generally very… solid and helpful once you get to connect with them. However, the program isn't as intensive as some might need — I only saw my therapist twice in a two-week span, including intake. Organizationally, things can sometimes fall through the cracks (like belongings, medication, and laundry). Your experience will also heavily depend on the other residents, which can be a wild card. Despite a few operational hiccups, the caring nature of the staff and the quality of the environment make it a solid choice for treatment.

24k out of pocket

Thank you for everything!!!!

Staff were fantastic and kitchen staff were my heros! Highly recommend this place

The Haven has been was tremendous help and first steps for my sobriety. The staff is kind and empathetic (shout out to case manager Kim), the kitchen staff and therapist. They are all wonderful

All the staff are excellent, pay them more fr

Kim and Danah were an amazing team. Always listening to concerns and addressing them the best they could. On days they weren’t there Briana and Mark did a wonderful job filling in. No complaints about my experience here.

I've found this place to be honest with you really clean good food and most importantly my TEAM of caseworkers was spot on and on top of my needs wants and requests. Special shout out 2 Amy for not getting sick of me… !!. And special shout out 2 executive director gilda who gets involved with the patients and has a genuine desire to help us.. And Carl, Dan ,hellson desrereve extra days off for their help ALL AROUND A GREAT STAFF

I am so greatful for The Haven New England. The professionalism of the staff and the quality of the program is superb. I would recommend this program to any one having a med adjustment or who is in crisis. Thank you to… alll the staff at the Haven

The staff and facility is amazing . My case manager Amy was the best and extremely helpful throughout the whole entire process. She will be missed. Melissa the after care coordinator was hilarious and kept everything on… the up and positive. Brianna my therapist was very in depth and helpful. Highly recommend!

The Haven is a great place to find yourself. The staff is amazing. Thank you for helping me with my mental health.

Kim J. and the rest of the staff are amazing and were able to help with my process with little to no effort on my part.

Kimberly is awesome! Best place to go hands down!

This place saves my life thank you Tiffany Ruiz

Haven is a fabulous place. The staff(all) are caring, understanding, and sensitive to all your needs. They helped me in so many ways. I'm ready to practice my tools. Many thanks I am grateful for all of you.

Loved the faculty and the staff. nursing was very helpful and the community was very nice. There can be some disorganization at times when it comes to release dates and treatment plans but overall this was a great… experience and i would suggest it to others!

This place is absolutely amazing, I had a wonderful experience with during my stay. The staff is extremely caring and checks up on patients frequently to ensure that their needs are met. Case Manager Kim is awesome, she… helped ensure that I had everything lined up that was needed. I highly recommend this program to anyone seeking treatment, it’s by far the best facility I’ve been too.

Kimmy is great! ;)

Great experience. Truly helped kick start my journey to sobriety. Staff is kind, caring and knowledgeable.

Went here and they made me feel comfortable and techs where always there for me and my needs when I needed something or someone and nursing staff where awesome . Groups I retained so much information regarding recovery.… I enjoyed everything abt this place Plus the food was fire

Amazing facility. Very clean, excellent food, and wonderful staff made my experience top notch

Kim was an amazing case manager! Helped me through all my tough days and client needs. She truly cares. Such a good facility to recover at! Thank you all!!

This place was tremendous, the nursing staff and especially the case manager were incredibly helpful and supportive. The other clients were very kind and welcoming, and the group therapy was incredibly beneficial to my… recovery. Great place to be.

My experience at The Haven - New England has been excellent in every regard. The staff are friendly, welcoming, knowledgeable and professional from intake to discharge. The housing is very comfortable with a large… screen and headphones for each person in double occupancy rooms. The therapists are gifted and offer satisfying program sessions. My one-on-one therapist was a perfect match. The food is very good and the cafeteria stocked with snacks, sandwiches and heat-and-eat meals 24/7. I strongly recommend The New World Haven!

UPDATE: The Haven falsified my medical records and refuses to correct them or send me a copy. The fact that this facility is still operating is disturbing. They are violating patient rights daily. They are financially… taking advantage of the elderly and poorly educated. This is going to be long, but please read before going here or sending a loved one here. The single only reason I allowed my body to be physically transported to this location is because I was told it was 100% voluntary and I could leave whenever I wanted, just to give it a try. That was a lie. I realized I did not want to be there during the intake process and insisted on ending the intake and leaving. They coerced me into completing the intake, including a "skin check" that I explicitly refused to do. This consisted of forcing me to strip naked in front of a stranger. They told me to give it a day, and if I still wanted to leave tomorrow I could. When I still wanted to leave the next day, they told me I could not leave unless I wanted to be taken to the emergency room by the police. I told them that was fine with me, and they refused. Every single time I said I wanted to leave, they threatened to "AMA" me. By no means was I there by my own volition. At no point in time did I ever have the option to leave of my own free will. I was told how much worse they would make my life if I chose to leave. The main threat was that if I ever needed psychiatric services in the future they would be denied because I left against medical advice. I did not have any therapy during my stay at all. I did, however, have to answer the same questions asked by about 5 to 6 different people over the course of a few days (to complete intake). I was also not able to keep my standing appointment with the therapist I had been seeing weekly for years outside of The Haven. I got less treatment while I was there than I would have if I was at home. They did not have my medication available. They needed my family to go back home and bring my medication to the facility. They had never even heard of the meds I was on. When I was discharged, they forgot to send my meds home with me. Group therapy was a fun refresher of things I learned while I was earning my Bachelor's degree in Psychology. It was patronizing to say the least. It was unhelpful at best. The food is inedible. I survived off goldfish. The staff is incredibly disrespectful except for a few exceptions. One man told me that my friends were not my friends because I met them on the internet. Another employee was loudly watching videos on her phone in a room full of patients who's phones are being kept from them behind lock and key. Another employee plain refused to admit that it was irresponsible of the staff not to inform the patients that they were at risk of contracting COVID from another patient. This facility is more like a prison than a prison is. You are not allowed visitors. You can make 1 call a day. It is monitored, limited to 15 minutes and if you say anything about wanting to leave they end your call. If you didn't get lucky enough to reserve a 15 minute time slot - NO CALL FOR YOU! The other facility I have been to had a payphone in the hallway that you could use whenever you wanted for as long as you wanted and my family visited me every single day. I have never heard of a psych facility that doesn't allow visitors. Around the 4th or 5th day, the facility informed me that my insurance denied my stay and I would be discharged within 24 hours. I was THRILLED!! Until they told me that I would be forced to sign up for an Outpatient program or they would AMA me. The outpatient program was going to cost me a daily copay! I would have to do it 5 days a week, all day long for an undetermined amount of time! Other people in the program had been in it for several months to YEARS!! At the end of the day, The Haven just wants your money. They *DO NOT KNOW* what's best for the patients but what's far worse is they *DO NOT CARE* about what is best for them.

Over the past year, I’ve had extensive experience in public psychiatric wards due to both recent and long-standing trauma—including homelessness, a divorce involving infidelity, suicide attempts, and time spent in an… abusive environment. The Haven will be my seventh mental health facility; the others were all public wards. To be honest, those experiences were incredibly disheartening. In nearly every public ward I attended, patients were often treated without dignity. There was frequent rudeness from staff, a lack of basic essentials like quality body wash, shampoo, or conditioner, and ongoing exposure to additional stressors—fighting, chaos, and even traumatic incidents within units meant for trauma care. That’s why I feel so strongly about places like The Haven. The difference in environment and treatment is more impactful than most people would expect. Even something as simple as having a real mattress instead of a cot creates a sense of comfort and safety that matters deeply when you’re trying to heal. Most importantly, the staff here have been extraordinarily kind, compassionate, and supportive. That alone changes everything. I would wholeheartedly encourage anyone navigating mental health challenges—especially trauma—to seek out a facility like this if it’s an option. You deserve to be treated with dignity while you heal.