Hazelden – New York

If I could give 0 stars I would. Horrible communication from staff with little respect when trying to get your love ones admitted. Worst part… my BF who was a patient here ended up cheating and sleeping with another… patient the whole time he was there. Lying to us both, playing 2 roles. What kind of mental health and sobriety is that going to do long term? It didn’t. He drank at the airport after her left and jumped off the balcony and suffers very serious injuries. I’m finding all this out months later BTW. 0/5

Highly professional facility and a great place to your personal improvement and spirituality.

The staff was very helpful and concerned. The workshops were very informative and helpful.

In IOP, the workshops, my group members, and my counselor, Russ, have been a true support. However, I see that this has been but the beginning of my journey in sobriety. There is still much work to be done. I need to… have AA as a part of my daily life; I need my sponsor; I need new friends in sobriety. This the beginning of reconnection--to my self and the creative force.

Over the past few years, Hazelden Betty Ford has been a steady anchor in my recovery. The counselors are top notch and, more importantly, genuinely caring—they listen without judgment, remember the details, and offer… practical, real-world guidance. Group sizes are small and manageable, so you actually get personal attention. The vibe among patients is supportive and motivated. Most folks are there because they want to be, and that makes a huge difference. I’ve participated in IOP, outpatient groups, individual therapy, DBT, CBT, and trauma-informed work. The DBT class, in particular, was a life changer—the skills are concrete and I use them every day. Over my time at Hazelden, I’ve gained tools to rebuild routines, reduce cravings, improve relationships, and maintain sobriety. Insurance/billing was smooth and handled thoughtfully, which removed a lot of stress. I’m deeply grateful for the compassion and structure here—five stars without hesitation.

Just celebrated 1 year of sobriety and can confidently say I would not have reached this milestone without the Tribeca team.

Best treatment center and staff in the city. All the counselors I've encountered have been compassionate and professional.

I was assured that my dietary needs( I have a doctor diagnosed gastro issue) were no problem to accommodate. They were not. I went through the proper chain of command and was ignored. It got to the point that my gastro… issue flared up and caused me great pain and distention for days, which caused me to not eat for 2 days! I was told there was nothing they could do and that I'd have to leave if I wouldn't eat. I tried to tell them, it wasn't that I wouldn't eat, I can't! This wasn't an "an excuse "to leave, I need to be there! I want to be there!

I want to say I, was surprised at the level of attention, care & concern that was given to me at Hazeldon...I'm very happy, with the service they provided me...I recommend this program/ facility to anyone going threw a… tough time in there life.

Let me first just say I am grateful for the education and community I have experienced at Hazelden over the past year, it has been great. What is distressing, confusing, and heartbreaking is the lightening-fast way in… which our virtual afternoon group has been disbanded. A business decision was made to eliminate the afternoon virtual program and push all current and new clients to attend in-person in NYC. The public party line is that new people "only want to attend in person." Read that as you will... Unfortunately, I live in Southampton year-round, so this is not possible for me. Even that decision, however near-sighted and poor I might think it is, can be accepted. What is intolerable, and what makes me feel like a distant 3rd class person, is how short the timeframe has been between being told, and our group being officially disbanded. It is a mere 2.5 weeks. I am barely processing it, and it is already over. If Hazelden is meant to be my "safe space" and a place that brings me comfort and security, well Management: you have failed miserably and utterly.

Everyone at Hazelden Betty Ford is a true professional. They put real effort in making sure their clients achieve the goal of abstinence by truly getting to know each individual and tailoring the care provided to them.

I appreciate all the help HBFC provided. Everyone there is respectful and professional; I would definitely recommend HBFC if you are looking for an outpatient program in NY. Thank you HBFC!

Betty Ford Center Rancho Mirage was awesome, top notch!! Counselors in recovery that knew my story, they lived it. TriBeCa was okay. Counselors not in recovery is a waste of time for addicts and alcoholics. The textbook… can not teach rock bottom, poverty, losing spouses etc… there’s a point where counselors are salesman, a money grab. Allowing people to leave treatment that aren’t ready just so they relapse and re-enter is not good treatment, it becomes a business.

I attended Hazelden's outpatient program. This program is 4 days per week, for 2.5 hours per day (it's not 3 hours a day like advertised). There is a powerpoint presentation/lecture for an hour first (from 10.30 to… 11.30) and then from 12.00 to 1.30 you meet in slightly smaller "process" groups. If you're cash pay (like your insurance doesn't cover it), your initial deposit should be $3,500. Each day is billed at $411. Considering the level of the programming, it's wildly overpriced. $411 to have someone read you a generic powerpoint slide by slide and then a very average hour and a half group isnt worth it. The smaller process group follows no organization or curriculum (just some random prompts and a lot of awkward silences) My counselor, Olga, was underwhelming to say the least. I would share certain aspects of my situation regarding treatment with her, multiple times, only for her to completely forget and make wildly unrealistic recommendations. Our one on one sessions never exceeded 20 minutes, and usually just consisted of her giving me a handout to complete (which we would never go over or discuss). It was very clear that she was not an addict, she lacked the fundamental understanding of addiction that really only comes with living through it. It's why the best addiction counselors are in recovery. Oh and also, they use a 12 panel drug test which does not even detect for fentanyl, the most deadly and prevalent drug in our communities, but Hazelden remains clueless as to whether their clients are drug free or not. If you have the option, check out Freedom Institute or Intercare.

From my time inpatient the the Betty Ford Center in CA to outpatient services at the Tribeca Location I have found everyone I’ve dealt with (counselors, intake, Doctors, nurses techs, insurance advisors) to truly care… and want to help me succeed. They walk the walk and talk the talk. This place has probably saved my life. Thanks HBFC!!!

We love and remember Betty Ford ❤️

I use your apps they are great daily meditations etc… I don’t know what in Gods name is going on with your bookstore it’s nuts. I was specifically looking for not very difficult issues Binge droning and other stuff.… It’s not worth. You in my almost 10 years in AA ODAAT, just said Let Go Let God. You’ve gone downhill, I found exactly what I needed else where. Just an FYI, I was very disappointed. God Bless

The outpatient program was personally helpful and staff was very thoughtful and professional.

The Tribeca Triangle recovery meetings that are held here on site (currently on zoom but soon to be in person) are my favorite in the City. Go to AA Intergroup NYC for times and information.

I have a personal experience with this institution and have to say they made a big difference for me. I would highly recommend if you need help!

It's all about the money.

Very unprofessional when you call them on the phone, one person after transferring me over to the insurance person was laughing! Like it's not hard enough to ask for help! The women who took my insurance Information did… nothing I never ever got a call back. Thank god I was able to overcome what i was going through! Thanks for nothing...