BestLife – Springfield

I have had a very good experience with CSO.. I have had alot of experience with them over the last few years.. I have been in more than 5 group therapies through them, I have my individual therapist and psychiatrist… through them as well.. It is important that I express; Absolutely everyone I have spoken to or worked with has been wonderful.. I have never once had a bad experience with CSO, and I have met some truly wonderful people through them.. They have all been very sweet, caring and helpful every step of the way. I have recommended them to others, who have also gone on to enjoy working with them.. CSO in Springfield Ma has made a big difference in my life, and I have nothing but Love for them ❤️ 🍀Courtney

Completely FOS and Advocate for yourself.

I would've given them 4 stars but it took almost a year to actually get a therapist. I find out before it's almost time for her to leave that she is basically in training and still doing her clinical hours. It didn't… matter to me because she was amazing anyway. The therapist I have now is very good and has a lot more experience. She gives me "black aunty" vibes without the judgment. I've never really been suicidal, but I've called crisis after hours or very late when my medical problems start to overload my mind. Just needing to talk to someone to get my mind off the physical pain. I usually call the BHN line but I got outsourced transferred to a person in Mississippi who wasn't really listening to me. Just to talk to someone here who in so many words said "they can't hold up the line" when I asked if I could talk to someone and was on the phone with her for 5 minutes. I just hung up. Instead of cussing her out. The last thing someone in pain who bottles up all their emotions to deal with the physical pain they have is someone to give you an attitude and basically make you feel like you are wasting their time. I'd respect someone saying they have no one available than that bullshit.

I have dealt with the CSO Program of 1 Federal Street Building 102 Springfield, Massachusetts 01109. When in this program I was placed with 2 different roommates per the program. The first roommate was a decent human… being but the 2nd was a nightmare. The woman was moved from 3 previous residences due to not being able to get along with the other tenants. The Collage Street in Springfield, MA. was her 4th and final move. I was attacked twice by this woman and the CSO Program, Springfield Police Officers, and The District Attorney none of them listened or attempted to help or deal with the issues that were happening. On April 8th, 2021 I was diagnosed with incurable Multiple Sclerosis and there are 3 metal pins in my right hip and 1 metal pin in my left hip. The metal pins in my hips give me the ability to walk. Both the program and my attacker were aware of this but she still attacked me anyway. I have lost my job of almost 10 years, the ability to financially support myself, become homeless again, and have a criminal record which prevents stable housing. Due to my Multiple Sclerosis I am unsure if I will ever be able to work again. I am warning anyone that is thinking about letting CSO Program lie to you and tell you they want to help you or assist you to get back on your feet. I trusted these people that call themselves counselors but they are far from that.

Is there a reason why this particular practice actively invalidates and ignores clients who are diagnosed autistic or on the spectrum who are constantly trying to advocate for themselves? The only one with a shred of… empathy seems to be the one receptionist thats been there for years. Don't worry, I'll wait for a logical response.

I called and spoke to a very young, inexperienced and (as it turned out) unlicensed woman who said that she accepted my insurance and would schedule an intake interview over the phone. The very next day she called back… to say that she CAN'T take my insurance because she wasn't actually a licensed therapist! She then referred me to CSO social worker who would call and take my information if I paid her in advance of that call. Most of the reviews here are 3-5 years old, which is a red flag. Young, inexperienced staff and expensive therapy is no way to run a mental health clinic - especially a "non-profit". Stay away!