Sagent Behavioral Health – Elk River

My therapist is wonderful. She listens carefully and provides nonjudgemental input. I feel comfortable with her.

We had a psychological evaluation completed for my child through Sagent Behavioral Health. The evaluation itself was a positive experience. The provider was thorough, and we received a lengthy report explaining the… results. At the end of the evaluation, she offered to refer my child to a psychiatrist within the Sagent network, which we agreed to. She also told me that if I needed a condensed version of the report to share with my child’s school for their 504 plan, I could email her at any time and she would provide one. Unfortunately, the follow-through after the appointment was extremely disappointing. We waited two weeks and received no call regarding the psychiatry referral. During those same two weeks, I emailed the provider four separate times, using the contact method she specifically instructed me to use, requesting the condensed report for my child’s school. I never received a response or the report. Eventually, I gave up trying to obtain it. The psychological evaluation itself was helpful, but families seeking behavioral health care need more than a good appointment. They need reliable communication and follow-through afterward, especially when they are trying to coordinate care and support for their child. Being told that something will be provided and then receiving no response after four attempts is incredibly frustrating.

I always get this warm and supportive energy from my provider. Very knowledgeable in medicine

Nystrom and Associates is not only run very poorly, but will take your money and leave you with more hurt and frustration than you started with. I would need to write a book on all of the issues I ended up having here.… I invested my entire trust and the efforts into a therapist for almost a year to just be completely let down. It took (what should have been) a small conflict to see all of issues within the office staff and management. There is a complete disconnect between management and the therapists themselves. I highly encourage anyone to seek a smaller organization to avoid the hurt and disappointment that Nystrom and Associates will leave you with. This is our mental health, arguably the most important aspect of us as humans. Not something to be played around with, which is exactly what you'll get with Nystrom. I should have listened to others who had the same experiences who warned me not to give them a chance. I really hope my complaint makes it to someone high enough within the organization to see that change NEEDS to happen. This is unacceptable and unethical.

I completed the DBT program. The program was program was helpful for managing emotions and learning/discovering skills that help with day to day life challenges. I’d recommend DBT for anyone dealing with unhelpful… thoughts patterns or uncertainty in day to day interactions. Join DBT you won’t regret it.

I am writing this honest review to warn others and encourage them to seek care elsewhere for their own well-being. After trying everything else to treat an ongoing dependence on painkillers, I turned to Nystrom. I had… heard good things about Suboxone and hoped to find an experienced professional to safely guide me through the recovery process. Unfortunately, this experience cost me $2,000, six months of my life, and severely impacted my mental, physical, and emotional health due to a profound lack of guidance and medical oversight. Initially, I was very optimistic. The doctor started me on a 4 mg dose. Immediately after taking it, I knew it was far too high and had to spit it out. Over the following week, my sleep severely deteriorated, and I felt like a complete zombie. I had no idea what was happening because I was never warned that Suboxone could cause severe sleep issues. When I reported this at my one-week check-in, the doctor looked completely shocked and surprised, as if he had never heard of this side effect before. Yet, a basic search easily shows that sleep disturbance is a primary side effect for people adjusting to the medication. When I asked about tapering down from 4 mg, he had no clear answers and essentially told me to just experiment until I found a dose I was comfortable with. The most damaging part of this experience came from his explicit instruction to wait as long as possible between doses, claiming this would make it easier to get off the medication later. I followed his instructions perfectly. As a result, I spent four months in absolute agony, mentally, physically, and emotionally. What the doctor failed to tell me is that Suboxone requires building stable, consistent levels in the bloodstream to prevent withdrawal. Because I was waiting as long as possible between doses, I was unknowingly putting myself into a constant state of random withdrawal. I discovered this completely by accident after waiting three days between doses per his recommendation, entering severe withdrawal, and taking it regularly out of desperation. This incorrect guidance completely robbed me of my mental health for months. To make matters worse, if a dose is incorrect or needs adjusting, you are left completely stuck in that situation for at least a month before you can see the doctor again due to a total lack of availability. Eventually, I settled on a very low dose. Because it was so low, it failed to manage my cravings, leading to several relapses. When I scheduled an appointment to ask what to do, the doctor initially told me to raise my dose, but then immediately changed his mind and warned me against it, saying it would make me "not feel like myself." He completely contradicted his own advice and provided incorrect information yet again. Now, six months later, I am off Suboxone but have had no success getting off the painkillers. I take full responsibility for getting myself into this situation, but these providers are prescribing an extremely powerful, high-risk medication with seemingly little to no practical experience or proper oversight. Had the doctor simply instructed me to start at a low dose like 1 mg, take it daily to maintain stability, and slowly step down, I would not be in this position. I relied on his medical expertise, and he completely failed me. There are many other providers out there who have significant experience, understand how this medication actually works, and are available if something goes wrong. Please value your well-being and seek your care elsewhere.

Everything is done in a timely fashion. I don’t have to call but once to get an appointment, it’s easy to access my therapist and so far the customer service has been great. I like my therapist she’s thoughtful and… listens to what I say. She has helped me with sleeping meds, which I really appreciate.

Staff and therapists are genuinely friendly and easy to talk too, well informed in there areas of expertise,I would recommend this clinic to anyone of my friends or family..

Great psychiatrist and great psychologist

Helpful

Called and left a message for my child's provider because he took his pm med in the a.m. by accident. The nurse never called back. I called again 8 hours later after leaving multiple messages and found out the provider… responded within 30min and he was suppose to be closely monitored for blood pressure and heart issues but they never called back to give any info.

I'm just starting but so far it's all good.

I’ve had some really traumatic experiences with therapists in the past, including confidentiality being broken, so starting therapy again was honestly scary for me. At first I was matched with a therapist who ended up… canceling on me twice before we were even able to meet, which made me nervous about continuing. However, the person handling scheduling quickly stepped in and matched me with another therapist, and I’m so grateful they did. She has been an incredible fit. She is kind, professional, and genuinely makes me feel safe and heard. For the first time in a long time, I actually look forward to my sessions. My experience with her so far has been amazing, and I truly appreciate the care taken to make sure I was placed with someone who works well for me.

I had waited for so long ( about 4 months), to get an appointment for a testing. I do understand the reason for the long wait; however was v upset and still am for what followed after. When the day arrived, and having… cancelling work , and driving in the cold weather, I was told by Stacy Hottester, that she just looked at my record and stated I can’t be take the test! Say what ? Although I had tested for the similar reasons, , 8 years ago, however, health issues do change. She gave me no chance to explain my urgent need for this test. She did state I can ask more questions to “ someone in the therapy dept” and was so cold and heartless and left me hanging in the air. I left v disappointed. Half hr drive one way, in snowfall weather, only to receive such a treatment from her ? I called again, today, to a different location and inquired about the testing and was told I will need a referral again after which I will be added to the waiting list… aargh!

I’ve been going to their MICD program so far it’s been a really good experience given me tools to proceed in the right directions with my life

My daughter came back happy after the appointment which gave me hope that will work out because we worked with another therapist at a different clinic and it did not.

I have a vary good therapist and psychiatrist i like my team

They were atrocious in helping me. Crying out for help and got nowhere. Several phone calls later, and they opt out last minute to help. They allow their psychiatrists to decide what they're going to fill out and they… can lie to you on the phone. And say that they'll look at it. And will take care of it on a different day. And then don't. Left me high and dry without work until something's figured out. Terrible mental heath care! Would NOT recommend to anyone.