Care Clinic – Martinsburg

If you need a prior authorization do not use this company. My medication was prescribed on Jan. 8th. Just called my insurance and after 3 requests for a prior auth for the past month, still no PA has been submitted. I… confirmed with both the pharmacy and my insurance. This is a very important medication that I need and costs $5600 out of pocket. Obviously, care clinic just cares about the $$$$ but not the patient.

Great people that really want to help but takes 2 days to get refills each time..

Had been great up til now. My med doses were dropped and was no longer effective. My appt last Thursday it was suggested that I try a different medication, both amphetamines. I was never told at my 10am appt about… needing a prior authorization. I found out after callin the clinic later that afternoon, that I needed to fill out a form from the website and submit which i did (i was told by someone on the phone that it could take up to a MONTH before I could get my meds!!!) I talked to my insurance and pharmacy and they were BOTH just waiting for a provider to call the Pharmacy stating that my medication had been CHANGED! It is TUES I've been without meds since Thursday and they STILL HAVE NOT CALLED THE PHARMACY!!! AT A MENTAL HEALTH CLINIC YOU SHOULD KNOW THE DANGERS OF AMPHETAMINE WITHDRAWAL N JERKIN WITH A PATIENT N THEIR MEDICATION!!!! Had i known this would take so damn long i would have stayed on my regular meds while this BS takes its time going through. Who knew making a call to a Pharmacy explaining the new medication was just a change up was so damn hard?! My Pharmacy has faxed the provider/office 2x with no reply!!! WEDNESDAY OCT 23, 2024 DAY 7 AMPHETAMINE WITHDRAWAL!!! YOU GUYS JUST LOST A CLIENT AND IM HALF TEMPTED TO TAKE YOU ALL TO COURT!!!!

Dr. Norton is wonderful, she listens and shows concern. It is hard to find Doctors for me and to keep up with appointments because I do have adhd so when I found care clinic and that they are in my state I was less… anxious then found they have drs that actually specialize in Adhd. My life was a lot harder before I started taking care of my health/mental health, since starting I been a patient for a year now and I have been able to handle different situations better, I am more "here" for my family and friends but especially my girls. I am able to accomplish more goals and focus on just being a better me for myself and society. My emotions are now stabilizing amd I think before making impulsive decisions. I am no way fixed and far from where I want to be but I can say since finding "my treatment" plan I am doing good and excited for my future and being my best self. Everyones body is different so what kay help me may not help you but the doctors at Care Clinic are there to actually help I feel like I am not just a number with a dollar sign if that make sence. Also front and back of the office are also great. Someone always gets back to me right away and usually an email will followup to make sure my concerns were takin care of. Thank you all.

I have not been able to see a provider in months, so it was truly wonderful that Care Clinic was able to schedule me on such short notice and accomodate my need for a virtual visit. Amanda was prompt with my visit and… talked through all the options with me. She seemed to genuinely care. I can not overstate how thankful I am for this service!

Very friendly and convenient to.. definitely recommend them very depending and easy commutation DR. Amanda Norton very helpful thanks…