University of New Mexico Hospital – Albuquerque

I went in with my son to the emergency clinic who was having thoughts of wanting to hurt himself and I saw sitting in the reception office a staff member sleeping. I asked another staff member what his name was and they… told me Fredrick and that he is a tech here. This is the most unprofessional thing I've seen in a medical facility. I took a picture of him. my son was having thoughts of hurting him self and the staff that is suppose to be helping him are sleeping on the job. this is absolutely horrible and I cant believe what I witnessed.

Dr. Matthew Weidner was my therapist. He’s a real professional and is helpful and attentive. Recommend him.

Ctc program is sketchy meds we're different every time I received them staff was rude and judgemental didn't get any body wash or deodorant food gave the runs something is not right about this program!

Yesterday at about 130PM my adult daughter was brought to UNM Psych Center by Albuquerque Community Safety (ACS) officers. She was manic and in psychosis (making up wild things). ACS recognized situation immediately.… Once at UNM she was admitted but released under 24 hours later and without notice at 8AM. She then walked several miles home. When I met with her again at her house around Noon, she was clearly still manic and delusional (making up stories about herself etc.) I will be making a formal complaint through UNM patient advocacy department.

Doctor told me people get so depressed they can’t kill themselves uh yeah buddy why do you think I’m here

The dr claimed to not be able to add the patients medical issues while calling individuals claiming they were fake and blocking care repeatedly.

The psychiatric urgent care team is compassionate, efficient, and responsive. The staff here create a safe, welcoming environment, and their approach makes a real difference. This clinic provides an essential,… open-access service to the community.

I called to get a situation fixed for my parent. I was talked to rudely by the women on the phone. She actually admitted she was not listening to me while trying to give her the information she needed. I wasn't able to… get her name though will definitely be looking for another provider. Its obvious this clinic has issues with its staff and how they conduct themselves. I would give it zero stars if i could, if you dont like your job find another.

I saw the urgent care because I hadn’t been able to establish psychiatric care since moving to New Mexico. Everyone was so nice and the provider I saw actually listened to me and was able to send my meds that I had been… out of. Thanks to everyone there

YOLANDA MORALES- extremely unprofessional. When you’re there to seek help and all you get is met with resistance. It’s a shame people who are in their positions to help and protect others have little to no empathy for… people brave enough to ask for help. It’s heart breaking

Yolanda Morales - extremely unprofessional and unethical.

NURSE specialist Yolanda Morales is extremely unprofessional. Our family member had to be taken back and she kept reiterating “he’s fine” Yolanda Morales said that being inpatient is “boring” like yeah probably to you,… you’ve never done it first handily during a mental crisis!! When family asked to consider other options Yolanda Morales cut off the patients father and said she doesn’t care about the things he said to us, just what was said to her (father was in room when talking to Yolanda Morales) NURSE Morales was also implying he was taking it further than needed. Her job is mental health????? This lady is very rude and not empathetic, needs to change jobs.

Was here at the walk in clinic for FOUR HOURS just to get meds refilled. Provider was rude and refused to help me so i had to see another provider for the same meds. That took 3 hours. Then, despite the pharmacy saying… 20-25 minutes, it took over an hour to fill them. Save yourself the trouble and go somewhere else.

This is a horrible facility. If you are having a mental health emergency DO NOT COME HERE!!

I was recently admitted to this facility. There was one gentleman that was extremely rude. He was unprofessional saying something, for the reason I was admitted was so uncalled for!! They need to look into training some… of thier staff!! They are suppose to be professional in the way they treat thier patients!! I asked for water, about 45 min went by. So I decided to knock on the window, a gentleman came to the door. I said I need water, the guy that said obnoxious sayings to me, said don't talk to her and closed the door in my face denying me water. Something needs to happen! He needs to be reprimanded for his actions!

Terrible. The night staff verbally abused and threw me out of the facility after I went in to seek help in an emergency situation. Hostile, swore at me. All because they perceived me to be rude. Entitled brats with no… tact or respect. The charge nurse and their director told me it was my fault for what happened. Refused to tell me their names to prevent them from being accountable. Facilities like this have overblown budgets and NO HUMANITY.

I went to UNM to get help because my dr. Retired and I needed a script for a benzodiazepine. Without them, I could end up having seizures, convulsions, fits, brain damage or death. The UNM psychiatric emergency center… said NO we won’t help you, we don’t work like that. Go to the walk in UNM clinic. So I did, and dr. Maud Nelson said she would not help. She labeled me an addict and refused, saying I could abuse the medicine. She said to go to the ER who sent me to them. I told her they won’t help and Nelson said, oh, well I actually agree with them. This is your private practice drs. Responsibility. But she retired! Nelson refused to listen and then said to go to the ER again. She was going in circles and trying to screw with me. UNM was going to let me die as apposed to even help me ween off the medicine that UNM put me on years ago in the first place! My dr just continued UNMs treatment plan for me but wouldn’t help even try to save my life. I thought I was going to die, or worse.. I recorded the conversation and I will be contacting the medical board. UNM has terrible reviews for a reason, stay away if you value your life!

The CTC program got me off the streets and into a sober living home the nurses and techs care about their patients.

When you’re there to seek help and all you get is met with resistance. It’s a shame people who are in their positions to help and protect others have little to no empathy for people brave enough to ask for help. It’s… heart breaking and just a sad reminder why mental illness is so overlooked in the state of NM. Ya’ll need to step it up and do better if not you’re doing a disservice to our community.

They just don’t have nothing to do if you’re gonna get admitted. No tv or anything. I was freaking out having a really bad panic attack one time and I was so scared and no one was there for me here. There are no nurses… around, they’re right behind this glass so you’re practically all by yourself. I had to wait in there for hours stressing so bad with nothing to do. It was a very bad experience. Certain staff is nice though.

I’m writing this review after being denied services TWICE at the UNM Crisis Triage Center (CTC) in Albuquerque, a facility that publicly claims to provide low-barrier mental health stabilization for adults in crisis. My… experience exposes the exact opposite: harmful gatekeeping, biased clinical judgment, and a complete lack of accountability. On Monday, April 14, I arrived with a formal referral letter from the Associate Director of Clinical Counseling Services at my university. She had walked through the CTC facility and believed it to be an appropriate short-term behavioral health fit. Instead, I was met by Nurse Yoli, who told me the letter “meant nothing” and labeled me as “irritable” and “argumentative” simply because I calmly asked questions and explained why I believed I qualified. When I expressed that I was advocating for myself, she cut off the evaluation and denied me admission. When I went to the front desk to file a grievance and inquire about the grievance process, I was given the phone number for the patient advocate and a PUC (Psychiatric Urgent Care) intake form. As I sat down to fill it out, a security guard came over and told me I needed to leave—on orders from the same charge nurse. I was crying and shaking. Another nurse came to clarify things, and Dr. Iesha eventually came downstairs. I played a recording of the incident (New Mexico is a one-party consent state), and only then was I told I could stay. But the emotional damage was already done. Still, I returned on Saturday, April 19 to try again—because I genuinely need care. I explained calmly that I live with PTSD and I’m trying to prevent a full mental health breakdown during a period of transition in my life. I said I cope well, have a laid-back temperament, and needed short-term support. This time I was assessed by Nurse Jackie, a Black woman in a motorized wheelchair, who asked me what happened on the 14th. I told the truth: that I believe bias and assumptions interfered with my evaluation. I gave examples of my calmness and ability to de-escalate in difficult environments. Despite that, she denied me again. First, she claimed my PTSD made me too vulnerable to “triggers” in the facility. Then, after I told her I was assaulted on March 8, 2025, and have had inconsistent access to my medications due to being displaced, she used my honesty against me—saying I needed to be “medication stable” before being admitted. But the CTC website literally says it offers a 14-day stabilization program—designed specifically to help people like me who are in transition and need support. When I continued to advocate for myself respectfully, I was told: “We will not be having a back and forth.” I requested the grievance paperwork. Nurse Jackie said she didn’t have access to that on the weekends. This Was Not Mental Health Care. This Was Control. CTC promotes itself as a low-barrier behavioral health crisis center open 24/7—but that’s only true if you communicate exactly how they want you to, don’t ask questions, and fit into a narrow, neurotypical, non-traumatized box. I am an Autistic Black woman with complex needs. I am self-aware, I communicate directly, and I advocate for myself. Apparently, that disqualifies me.

Best experience ever

Horrible place

The lady Leiza is rude for no reason. She provided a number which didnt help me at all. 👎🏽

In the past PES (Psychiatric Emergency Services) treated people decently. Unfortunately, with the new building seems to have come a much more rude and callous attitude. On the impatient West Ward a patient was urinating… frequently on the floor. The staff were fighting amongst themselves over who should clean it up. No one did and it dried onto the floor. The unit smelled like an outhouse.